Refund policy

Due to the nature of our products, we do not accept returns on candles that have been lit or used. For unused items in their original packaging, we accept return requests within 14 days of delivery. Custom and made-to-order pieces from our Studio collection are final sale.

To start a return, please contact us at contact@pepperandwhite.ch with your receipt or proof of purchase. Returns sent back without prior authorisation will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package.

Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Damages and Issues Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items The following items cannot be returned: candles that have been lit or used, custom and made-to-order pieces from our Studio collection, sale items, and gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days of us receiving the returned item. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@pepperandwhite.ch.

We stand behind every candle we make and are committed to making it right.